EzTicket Specification

Software Requirement

• Linux
• Apache v2.4
• MySQL v8.0
• PHP v7.4

Ticket Management

• Create, update, close, and track tickets
• Ticket status: Open, Pending, Closed

User Management

• Update, Delete User
• Sign up new user
• Sort by Name, Email, Role, Created Date

Trial Request

• Create, Delete Request
• Sort by Name, Created Date

Panel

• Customers Panel
• Support Panel

Real-Time Telegram Notification

• New user sign-up notification
• New ticket created notification
• Ticket update notification

Profile

• Name, Email, Password
• Password update

Attachment Support

• jpg, png
• Image preview before submission and in ticket view
• Video preview with thumbnail + play icon overlay
• Click to open images/videos in new browser tab
• Inline attachment preview inside ticket messages
• Supports multiple attachments per ticket
• Clean UI optimized for desktop and mobile

Minimum Server Requirement

• CPU: 1v Core
• RAM: 2 GB
• Storage: 2 GB
• Network: 100 Mbps